LifestageCare
Tuesday, September 29, 2020 

Privacy Policy

Your privacy is of the utmost importance to us. This Privacy Policy describes what personal information is collected from you (the “User”) through www.lifestagecare.ca (this “Website”) and how this information is both used and protected. By using and / or subscribing to LifestageCare, the User agrees to this Privacy Policy. Personal information is information about you as an identifiable individual.

SYKES® is the sole owner of the User information collected on this site. SYKES® will not share, divulge, sell, or rent any information about you to any other third parties, except with your informed consent or as required by law. The only form in which we routinely share any User data is within general numerical summary reports on aggregate or group usage of our service, without any personal information included.

SYKES® collects information from Users at several different points on our LifestageCare website:

1. Search Forms
Information about specific searches requested by Users is stored on this Website. The storage of this information allows Users to return to the search reports created for them and to review requested information about service providers. Our client support staff also use information about searches in order to serve Users who are requesting additional assistance. Please note that information about requested searches does not include any information about the identity of those in need of the services in question.

2. Login and Page Visit Files
We use login information and general data on page visits to track overall website usage and statistical trends. No analysis is kept of individual customer activity.

3. Surveys
From time-to-time, this Website requests information from Users via surveys. Participation in these surveys is completely voluntary. Survey information is used for the purposes of monitoring and improving the use and satisfaction of this Website.

4. Cookies
A cookie is a small file that stores information about a website user and such user’s preferences. Cookies can be stored either on your computer (client-side cookies) or on the website you are visiting (server-side cookies). LifestageCare only uses server-side cookies and does not store any files on your computer. The cookies we use help to identify Users once they log on to the Website and also help to determine when a time-out because of inactivity will occur. Once a User closes their browser, the associated cookies will immediately terminate.

Security
We take every precaution to protect Users’ information. We take administrative, technical and physical measures to safeguard your personal information against unauthorized access, unauthorized disclosure, theft, and misuse. LifestageCare employees who have access to personal information data are required to respect the confidentiality of personal information and to handle it responsibly. When Users submit personal information via the Website, such information is protected both online and off-line. Personal information is stored on our Web server and is not publicly accessible. Furthermore, personal information is only accessed by properly authorized LifestageCare employees on a need-to-know basis. All employees are educated and kept up-to-date on our security and privacy practices. All of our employees are notified and / or reminded regularly about the importance we place on privacy, and about what they are required to do to ensure that Users’ information is protected.

Correction / Updating Personal Information
The only personal information we retain about Users is basic contact information (name, email address, workplace contact information, etc.) and information about any searches requested. Personal information will be maintained in as complete, accurate, and up-to-date form as is necessary to fulfill the purposes for which it is to be used. You have the right to verify or request the removal of your personal information. If you would like to verify, remove, or update the information about you, you may contact us directly:
By e-mail at: info@LifestageCare.ca
By mail to the following address:
Assistance Services Group, a SYKES® company
248 Pall Mall Street
P.O. Box 5845
London, ON
N6A 4T4

Links
This Website may contain links to other third-party sites that are not governed by this Privacy Policy. This Privacy Policy will no longer apply once you leave this Website and SYKES® is not responsible for the privacy practices employed by third party websites. Therefore, we suggest that you examine the privacy statements of those sites to learn how your information may be collected, used, shared, and disclosed.

Email Links
We use email links located on this Website to allow you to contact us directly via e-mail. We use the information provided in your e-mail to respond to your questions or comments. We may also store your comments for future reference. Your personal information is never shared with third parties. We also offer Users the opportunity to send questions about personal and family concerns via e-mail to professional experts associated with the LifestageCare website. These questions and answers may be posted on this Website with the express consent of the User and with all personal information removed.

Notification of Changes
If we decide to change this Privacy Policy, all changes will be posted so that Users are aware of the current privacy policy, what information is collected, how it is used, and under what circumstances, if any, it may be disclosed. We will use information in accordance with the privacy policy under which it was collected.

Legal Disclaimer
We will disclose personal information when required by law, such as by an order, warrant or other legal requirement issued by a court, tribunal, or other person with jurisdiction to compel disclosure, or in the good-faith belief that such action is necessary in order to conform to the edicts of the law or to comply with legal process.